Privacy Policy

Welcome to AwkngTV IPTV. Your privacy is our priority, and we are dedicated to safeguarding your personal data. For any inquiries or concerns regarding our privacy policy or how we handle your information, please reach out. contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily register for our IPTV service, express interest in our products, or get in touch with us.

Below is a list of the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we gather or receive is utilized for the following purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is handled according to these legal foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the time required to achieve the purposes mentioned in this policy, except when legal obligations (such as tax or accounting rules) necessitate extended retention.

5. Cookies & Tracking Technologies

We might employ cookies and similar tracking tools to access or save information. These are primarily functional cookies necessary for the website and client area to function effectively. No invasive tracking cookies are used for advertising purposes.

6. Third-Party Services

We could share your information with third-party vendors, service providers, or agents who perform services for us or represent us and require such data to complete their work. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational security measures aimed at safeguarding the security of any personal information we handle. Nonetheless, keep in mind that we cannot ensure the internet itself is completely secure.

8. Your Data Protection Rights

Your location may grant you the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, please contact us via WhatsApp.

9. Children’s Privacy

The service is strictly for adults aged 18 or older. We take precautions to ensure no personal information is collected from children under 18.

10. Contact Us

For any questions or comments about this policy, please don’t hesitate to contact us via WhatsApp.